Badges that are based on education only are usually issued automatically over the course of 7 days. Sometimes badges are awarded automatically towards the end of each month; therefore, it may take up to one month after completion to receive your badge. CognitiveClass Level 1 badges are self serve. Please go into the course, navigate to the tab marked Courseware, then use the left navigation bar under courseware to go to Certificates and Badges. You will be able to claim your badge there.

For Badges that are not automated (i.e. when you need to present evidence for revision), the process is controlled by the badge owner. The revision process, estimated time for badge issuance, and point of contact for questions should be available in the badge Additional Details page (the ‘Additional Details’ link in the Credly badge page).

If you took a course, or a combination of courses that entitles a Badge, please wait a few days before raising a ticket. Also, please note that not all courses and certifications entitles a badge.

If you have completed the requirements for earning a badge, but have not received an email notification from Credly:

Check your email’s spam or junk folder to see if the notification was delivered there.
Make sure the email address on-file with your badge issuing organization is accurate.
Explore the badge’s Additional Details page by going into the badge page in Credly/YourLearning and clicking ‘Additional Details’ or ‘Additional Information’
Contact the badge issuer – you can find a contact in the Additional Details page.
If you can’t find a contact in the Additional Details page, please contact us directly.